Questions & Answers

TurtleLife attaches great importance to customer feedback and regards it as a valuable resource. We actively listen to and respond to customer feedback, and provide customers with better products and experiences through continuous improvement and innovation.

• Question:How do you process warranty claim?
• Answer:We promise for 1 year from the date of purchase, the product is warranted for the original purchaser to be free from defects in material and workmanship through normal use. This warranty does not cover normal wear and tear to the grill cover; grill cover which have been physically abused or misused.

• Question:What is the biggest size that you have for All set Grill
• Answer:My grill is 40" long plus the side rack and it cover

• Question: My sofa width is 94 inches. Will your cover with the width of 93 inches be going to fit?
• Answer: We think you should order the big size for your sofa.

• Question: Will this product hold up over very cold Midwest winters?
• Answer: Omg. It’s incredible. I just love it. I tie it down on the legs of the all-weather wicker sofa. Snow wind. It’s great.

• Question: What is this made of?
• Answer: It is made of heavy-duty oxford with a new upgrade PVC coating.

• Question:I don't see your 60w loveseat cover for sale.
• Answer: This 60-inch loveseat cover is a hot-selling item in our turtle life. It is temporarily out of stock. But we have added it in time, and it will be available for sale in the next few days. If the customer wants to buy, please wait patiently for a while.